Konica Minolta SMB 4107 Error
SMB 4107 means the bizhub C368/C308/C258 cannot find the directory specified for the SMB destination.
Error meaning
The specified SMB directory cannot be found.
This meaning is tied to the reviewed family/platform and subsystem below; do not reuse the number by itself on a different printer family or protocol.
Applies to
Konica Minolta bizhub C368/C308/C258 network services
- bizhub C368
- bizhub C308
- bizhub C258
Common formatting
These are formatting/lookup aliases for this reviewed condition, not separate error pages.
- SMB 4107
- 4107
- SMB4107
What usually causes it
- The directory path contains a typo or an old subfolder name.
- A server/share migration changed the destination path.
- The parent share exists, but the requested subdirectory was removed.
What to try
Verify the exact path shown in the destination
Pay attention to each folder level after the shared folder name.
Check the path on the destination server
Confirm the directory exists under the account/share the printer is using.
Correct the stored destination
Update only the directory/path field that is wrong; do not change working credentials or security settings without evidence.
Retry the same job
Send the original scan again and verify that it reaches the intended folder.
After each corrective action
Retry the same operation that produced SMB 4107. If it now works, stop there rather than changing unrelated printer, network, or service settings.
If the code returns
If the directory exists but the code persists, check whether the printer account can traverse the parent folders and whether the share exposes the same path the device has saved.
When service may be needed
No internal printer repair is indicated by 4107. Escalate to whoever manages the destination share if the path and permissions cannot be confirmed.
Continue with guided troubleshooting
If the printer still is not working after the reviewed checks, carry this verified error context into the guided troubleshooter.
Related information
Verified source
Official Konica Minolta bizhub C368/C308/C258 Error Code List; protocol context is part of the identity.