Konica Minolta bizhub · printer family · Release H

Konica Minolta bizhub C368 / C308 / C258 Troubleshooting

Release F already established a reviewed C368/C308/C258 scope for SMB, SMTP, and LDAP network-scan errors. This hub uses that same family scope as the source of truth rather than guessing from similar model numbers. It is a starting point for printing, discovery, IP/network checks, and scan-to-server failures while keeping configuration-dependent hardware neutral.

No representative image is shown because Printer Triage does not currently have approved site-owned artwork for this family. That is preferable to using manufacturer photography or a misleading substitute.

Models included

bizhub C368
bizhub C308
bizhub C258

Confirm the exact model from the machine label or system information before following a service procedure. These are business multifunction systems, but installed document feeders, finishers, paper trays, and wireless options can vary. This hub does not assume hardware that may not be present on a particular installation.

What is shared here

Business color multifunction printing and network scanning.
Ethernet networking and server-based scan workflows.
Reviewed Printer Triage error coverage for SMB, SMTP, and LDAP failures within the C368/C308/C258 scope.
Configuration-dependent feeder and wireless details are intentionally left neutral.

Scope rule: A scan-to-folder or scan-to-email error does not automatically mean the printer engine is broken. Keep server address, credentials, DNS, storage, and authentication problems separate from paper, toner, or mechanical faults.

Common problems

Connected but not printingUse this when the bizhub is reachable but print jobs still do not come out.Computer can't find the bizhubSeparate discovery or network setup from printer-side errors.Find the printer IP addressUseful before checking a network queue, DNS entry, or server destination.Ping the printerTest basic network reachability before changing drivers or scan credentials.

Known network-scan error pages

These Release F pages are explicitly scoped to the bizhub C368/C308/C258 family. Keep the protocol name with the code because the same bare number can mean something different in another context.

SMB 4096Host-name or DNS resolution failure.SMB 4097Credential, permission, or SMB negotiation failure.SMB 4103Destination storage-capacity condition.SMTP 3003Mail-server address or DNS configuration failure.LDAP 49LDAP bind/login authentication failure.More C368/C308/C258 network codesOpen the broader reviewed family reference for additional scan-to-server states.

Start guided troubleshooting

No exact code?

Use the normal guided troubleshooter for print, offline, or discovery symptoms. It does not weaken SMB, LDAP, or mail security simply to make a scan work.

My printer just isn't working

Family boundary

This page does not cover every bizhub C-series machine. Printer Triage uses the explicit C368/C308/C258 relationship established by the reviewed error records. Similar-looking C-series models remain separate until their control, options, error behavior, and service instructions are reviewed.

Printer Triage is an independent troubleshooting reference and is not affiliated with Konica Minolta. Business MFP configurations can differ substantially; use the exact installed model and configuration for hardware service or administrator-only changes.